Shipping policy

A clear and professional shipping policy is essential for building trust with your customers. It manages expectations and reduces the number of "Where is my order?" emails you'll receive.

Here is a comprehensive template tailored for a detailing product business.

Shipping Policy Template

1. Order Processing Time

All orders are processed within  1–2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders (such as during a holiday sale), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

Shipping Method Estimated Delivery Time Shipping Cost
Standard  3–7 Business Days £4.99 or Free over £30
Standard International 7-18 Business Days Free
Express International 2-11 Business Days £8.99

Note: Delivery delays can occasionally occur due to carrier issues or weather.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Domestic & International Shipping

  • Domestic: We ship to all addresses within the World

  • International: We ship worldwide. International shipping rates and duties will be applied at checkout.

5. Customs, Duties, and Taxes

SupremeCarCare is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages and Lost Packages

SupremeCarCare is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Best Practices for Detailing Products

  • Leak Guarantee: "We take extra care to seal all liquid bottles. If a product leaks significantly during transit, please take a photo and contact us immediately for a replacement."

  • Temperature Sensitivity: "During winter months, please be aware that certain detailing chemicals (like ceramic coatings or waxes) can be affected by freezing temperatures. Please track your package closely to ensure it is not left outside."